At Pyramid Microfinance Bank, your privacy is our priority. We are committed to ensuring the protection of your personal information and offering you control over how we handle it. Below, you’ll find an outline of your privacy choices as you interact with our services:
1. Data Collection Preferences
- Account Data: You may update your contact details, such as your email or phone number, by accessing your account settings or by contacting customer support.
- Personal Data: We collect only the information necessary for account management, transaction processing, and regulatory compliance. You can choose not to provide certain information, although this may impact your ability to access some services.
2. Communication Preferences
- Marketing and Promotions: Choose whether you’d like to receive information about our new products, offers, and financial tips. You can adjust your marketing preferences in your account settings or unsubscribe from emails directly.
- Service Notifications: You may opt-in to receive essential alerts, such as account notifications and security updates, ensuring you stay informed about your account activity.
3. Data Sharing Control
- Third-Party Sharing: We do not share your personal information with external parties unless required for banking operations, regulatory purposes, or with your explicit consent.
- Request Restriction: If you prefer that we limit the sharing of certain data with third-party service providers, please contact us. Note that some third-party services are essential for functionality and may be exempt from restriction.
4. Access and Correction Rights
- View and Update Data: You have the right to access and correct the personal information we hold about you. Log in to your account or contact us at info@pyramidmfb.com for support with updates or data corrections.
5. Account Closure and Data Deletion
- Account Deactivation: If you choose to close your account, we will deactivate it and follow the Central Bank of Nigeria’s guidelines for secure data retention and deletion.
- Data Erasure Request: You may request the deletion of specific personal information, provided it does not conflict with our legal and regulatory obligations by sending a request to our email – info@pyramidmfb.com using DATA DELETION as the header.
6. Cookie and Tracking Preferences
- Cookie Management: Our website uses cookies to enhance your browsing experience. You can choose to manage cookie settings through your browser preferences, though this may impact certain website functionalities.
7. Security and Privacy Assistance
- Contact Us: For any concerns or requests related to privacy, please reach out to our Data Protection Officer at info@pyramidmfb.com. We are here to help you make informed choices about your privacy.
By maintaining transparency and respect for your choices, we aim to provide you with a safe and secure banking experience.
