At Pyramid Microfinance Bank, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website or services.
1. Information We Collect
We collect the following types of personal information from our customers:
- Personal Identification Information: Name, address, phone number, email address, date of birth, government-issued identification (e.g., National ID, BVN).
- Financial Information: Bank account details, transaction history, income information, credit history.
- Online Identifiers: IP address, browser type, device information, and other online identifiers when you interact with our website.
2. How We Use Your Information
The personal information we collect is used for the following purposes:
- To provide banking services, including processing deposits, withdrawals, and loan applications.
- To verify your identity and protect against fraud.
- To improve our products, services, and website functionality.
- To communicate with you regarding your account, transactions, or inquiries.
- To comply with legal and regulatory obligations, including those set by the Central Bank of Nigeria (CBN).
3. How We Share Your Information
We may share your personal information in the following cases:
- With trusted third-party service providers who assist us in delivering banking services, such as payment processing and credit reporting.
- With regulatory authorities, including the Central Bank of Nigeria, in compliance with legal and regulatory obligations.
- To protect the rights, property, or safety of Pyramid Microfinance Bank, our customers, or others.
- With your consent, in cases where additional disclosure is necessary.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, secure data storage, and access controls. However, no security measure is completely foolproof, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience, analyze website usage, and deliver personalized content. You can adjust your browser settings to refuse cookies, but this may limit your ability to use some features of our website.
6. Your Rights
As a customer, you have the right to:
- Access the personal information we hold about you.
- Request the correction of inaccurate or incomplete information.
- Request the deletion of your personal information, subject to legal or regulatory requirements.
- Opt-out of certain data processing activities, such as direct marketing.
To exercise any of these rights, please contact us using the information provided below.
7. Changes to This Policy
Pyramid Microfinance Bank may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will become effective upon posting.
8. Contact Us
If you have any questions or concerns about our Privacy Policy, or if you wish to exercise your data protection rights, please contact us:
Pyramid Microfinance Bank
11-13 Onayade Street, Jibowu, Lagos, Nigeria
Phone: +2349154335399
Email: info@pyramidmfb.com
Website: www.pyramidmfb.com
By using our website and services, you consent to the terms outlined in this Privacy Policy.
